Shipping Policy
WHEN WILL MY ORDER BE SENT?
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If your order is placed before 11am Monday - Thursday, we will endeavour to pack and ship your order that same day.
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If you place your order after 11am but before 2pm Monday - Thursday we will try our best to pack and ship the same day but we cannot guarantee same day fulfilment. Orders placed during this time that are not collected on the same day will be sent the following business day.
Any orders placed after 2pm will be shipped on the next business day.
Orders placed on a Friday before 10am will be packed and sent the same day where possible as our business closes at 12pm. Orders not collected by our courier partners or ordered after 10am on a Friday will be couriered on the earliest business day following.
Orders placed during the weekend will be packed and shipped on the earliest business day following.
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WHERE DO YOU SHIP TO?
We ship all over New Zealand and Australia.
For any orders outside of New Zealand and Australia, please contact us for a quote and we can arrange custom shipping for you.​
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HOW LONG DOES IT TAKE?
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Our courier partners aim to deliver your parcel within 2-3 working days but during busy periods (like Christmas) delivery delays may occur.
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SHIPPING RATES
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All shipping rates are in $NZD and are calculated at checkout.
Please select the correct delivery location (urban/rural). If the location is incorrect for your shipping address, we may withhold your order until the balance is paid.
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TRACKING YOUR ORDER
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Each item is tracked and sent via NZ Couriers or NZ Post - you will receive an email once your item has been shipped so you know exactly when to expect it. You can track your order using the tracking number and the link on your dispatch confirmation email.
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INTERNATIONAL ORDERS
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If you order products for delivery outside of New Zealand, your order may be subject to import duties and taxes. Please note that you will be responsible for payment of any such import duties and taxes. International shipments are also subject to inspection by customs authorities if needed.